Print and Contact Center Solutions

Call Center Outsourcing

Call Center Outsourcing Services

Scalable, high-capacity, in-house USA-based contact center providing full telephonic communication and email support.

We have broad contact experience, ranging from servicing the needs of 9/11 survivors to handling global insurance and securities disputes on both national and international levels. We have multilingual operators on staff with in-house 12-language capability and third-party translation services supporting 200+ languages. With multiple office locations and the capacity for more than 1,000 agents, we can support you around the clock.

Call Center Specialties

Our Call Center capabilities include:

  • 24/7 live support
  • Inbound and outbound contact capability
  • Support for up to 12 languages simultaneously
  • Translation services supporting 200+ languages
  • TTY calls
  • We build, maintain, and support our interactive voice response (IVR) systems on-site
  • Fully integrated VOIP phone system
  • Phone system capable of passing along voice, emails, chats, faxes, and SMS
  • System capable of supporting 2,000 simultaneous calls.  At a 3-minute handle time, the system can support more than 960,000 calls per day.
  • Workforce management system to better forecast call volume
  • Integrated call recording and quality assurance system

Benefits of Call Center Outsourcing

Benefits of an in-house, single solution provider:

  • Faster turnaround time
  • Seamless transitions and coordination
  • Reduced error rates
  • Consistent service and results