The past decade has seen extraordinary change in how legal services are delivered and consumed. From my early experience as national technical editor of the first Electronic Discovery Reference Model (EDRM) to my more recent experience in the emerging legal operations profession, I’ve had a front row seat. I’ve recently taken on the role of chief innovation officer at Epiq. With approximately $1 billion in revenue last year from more than 40 countries supported by 7,000 employees, we have a unique perspective from which we can evaluate opportunities for innovation in the legal industry.
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