Susan has over 30 years of experience in the legal industry and is responsible for working closely with clients on outsourcing solutions and overseeing transitions and implementations within our Global Resource Support Services (Administrative Outsourcing) practice. Prior to joining Epiq, Susan was the Global Director for Business Process Outsourcing at Merrill Legal Services and RR Donnelley, with responsibilities for all facets of the legal support services platform, onshore and offshore, for their Am Law 100 clients. Susan has been instrumental in building and supporting Epiq’s on-site administrative legal support teams and developing training programs to enable organic growth for employees to better serve our ever-changing law firm clients. Susan was also the founder of Support Services Group, Inc., a consulting and outsourcing services provider for law firms. Susan holds a B.S. in Information Management from Fordham University.