Call Center Outsourcing

Scalable, high-capacity, in-house, United States-based contact center guarantees full telephonic communication and email support.

We have broad contact experience, ranging from servicing the needs of 9/11 survivors to handling global insurance and securities disputes on both national and international levels. We have multilingual operators on staff with in-house 12-language capability and third-party translation services supporting 200+ languages. With multiple office locations and the capacity for more than 1,000 agents, we can support you around the clock.

Our Call Center capabilities include: 

  • 24/7 live support
  • Inbound and outbound contact capability
  • Support for up to 12 languages simultaneously
  • Translation services supporting 200+ languages
  • Teletypewriter (TTY) calls
  • We build, maintain, and support our interactive voice response (IVR) systems on-site
  • Fully integrated Voice over Internet Protocol (VoIP) phone system
  • Phone system capable of passing along voice, emails, chats, faxes, and SMS
  • System capable of supporting 2,000 simultaneous calls.  At a three-minute handle time, the system can support more than 960,000 calls per day.
  • Workforce management system to better forecast call volume
  • Integrated call recording and quality assurance system 

Benefits of an in-house, single solution provider:

  • Faster turnaround time
  • Seamless transitions and coordination
  • Reduced error rates
  • Consistent service and results 

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