Contact Center

Full telephonic communication and email support and capacity for up to 350 agents, as well as an additional 650+ across multiple locations.

Capacity to handle thousands of simultaneous Interactive Voice Response (IVR) calls and tens of thousands of agent calls each day.

24/7 IVR support and agent coverage from 6 a.m. to 6 p.m. (PST) Monday through Friday, excluding major holidays, and can be further tailored, as you require.

Coverage for international matters, supporting multiple languages plus English, with agents available in European time zones for optimal accessibility.

Advanced Interactive Voice Response (IVR) and telephone platforms 

Professional recording studio 

Expert engineering staff that creates customized applications to meet your  
exact needs 

Voice-Over Internet Protocol (VOIP) technology, which enables managers to maximize the utilization of contact center staff while providing a consistently pleasant and timely experience for the caller. 

Nimble and flexible, our contact center performs real-time monitoring to immediately alert supervisory staff of any issues. We employ seasoned agents experienced at handling case inquiries through their interaction with callers on hundreds of other Epiq settlement matters.

Our courteous and knowledgeable agents help callers navigate the often complex and multi-phased components inherent in a settlement claim. Interactions are monitored through digital call recordings and/or interaction transcriptions to further ensure a quality experience for the caller.