Full telephonic communication and email support and capacity for up to 350 agents, as well as an additional 650+ across multiple locations.
Capacity to handle thousands of simultaneous Interactive Voice Response (IVR) calls and tens of thousands of agent calls each day.
24/7 IVR support and agent coverage from 6 a.m. to 6 p.m. (PST) Monday through Friday, excluding major holidays, and can be further tailored, as you require.
Coverage for international matters, supporting multiple languages plus English, with agents available in European time zones for optimal accessibility.