Call Center Outsourcing
Scalable, high-capacity, in-house, United States-based contact center guarantees full telephonic communication and email support.
We have broad contact experience, ranging from servicing the needs of 9/11 survivors to handling global insurance and securities disputes on both national and international levels. We have multilingual operators on staff with in-house 12-language capability and third-party translation services supporting 200+ languages. With multiple office locations and the capacity for more than 1,000 agents, we can support you around the clock.
Call Center Specialties
Our Call Center capabilities include:
- 24/7 live support
- Inbound and outbound contact capability
- Support for up to 12 languages simultaneously
- Translation services supporting 200+ languages
- Teletypewriter (TTY) calls
- We build, maintain, and support our interactive voice response (IVR) systems on-site
- Fully integrated Voice over Internet Protocol (VoIP) phone system
- Phone system capable of passing along voice, emails, chats, faxes, and SMS
- System capable of supporting 2,000 simultaneous calls. At a three-minute handle time, the system can support more than 960,000 calls per day.
- Workforce management system to better forecast call volume
- Integrated call recording and quality assurance system
Benefits of Call Center Outsourcing
Benefits of an in-house, single solution provider:
- Faster turnaround time
- Seamless transitions and coordination
- Reduced error rates
- Consistent service and results
