Epiq offers a scalable contact center to expertly field calls and offer credit monitoring services.
Trained, experienced contact center personnel are critical to a successful data breach response. Live agents must be ready on short notice to field calls from individuals affected by the breach, offer credit monitoring services, and otherwise support the remediation effort.
Our substantial in-house call center provides you with full telephonic communication and email support with capacity for more than 1,000 agents in multiple locations hosting 200+ languages. We handle hundreds of thousands of Interactive Voice Response (IVR) calls and tens of thousands of agent calls each day. Our standard service includes 24/7 IVR support and agent coverage from 6 a.m. to 6 p.m. (PST) and can be further tailored, as you require.