Participation Rates and Satisfaction
Our regulatory program participation rates exceed the competition.
In the regulatory programs we administer for our clients, more than 80 percent participation is the norm, which highlights a critical difference between civil and regulatory matters. In government matters, high participation rates are typically the regulator’s top priority, while civil settlements are concerned more with adequacy of notice. We understand both objectives extremely well – and in your regulatory matters, we are equipped to quickly locate recipients (even when underlying accounts or relationships are many years old) and reliably deliver payments to correct addresses.
Experienced support teams
Experienced support teams mean high participant satisfaction with minimal complaints. There is often heightened scrutiny in regulatory matters on participant satisfaction and complaints. A concerned approach on the part of our entire support team, combined with a relentless focus on participant satisfaction, helps us minimize complaints. Should complaints occur, we adhere to a prompt, rigorous response and reporting process that provides you and regulators with complete transparency.