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'An Influx of Bad-Faith Actors': How Payment Apps, Chat Bots Are Changing Class Action Settlements

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Digital payment apps and chatbots are changing the administration of class action settlements, according to an article from

Stephanie Amin-Giwner, Director of Client Services, Class Action, Epiq: "We’ve always seen probably through the history of claims administration, paper claims where people say they bought Red Bull and manufactured a receipt, or they take any Morgan Stanley statement and manipulate it to have their name and manipulate the prices. The thing that made Alpha Plus different was the scope. Instead of doing it through one paper claim here, they did it on a much larger scale."

Read the full article here.

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Carrie Trent