With many employees now working remotely, maintaining access to data and ensuring it is secure is paramount. Epiq now allows your legal matters to run smoothly even with your employees, and ours, safely working from home. We offer services from remote data collection to remote document review to virtual mail so deadlines are never missed, while ensuring the highest level of security protecting your data.

Complimentary cloud-based data collection and consulting.

No need to let anyone physically onsite, we can collect your data remotely. Rest assured all data is collected in a defensible manner with proper chain of custody.

Epiq Managed Services

We’re now offering access to Relativity and 1 TB of hosting free of charge for new clients through June 30, including initial setup. This no obligation “test drive” will help law firms and enterprise clients who no longer have access to an on premise solution quickly gain access to a secure environment they can utilize for new matters.

Remote Document Review

We’ve quickly yet carefully mobilized a highly-secure, scalable, and flexible remote document review program. This program, available globally, allows for access to any eDiscovery, incident response or contracts review platform. The solution is carefully built to ensure secure remote work by using multi-factor authentication and verified https protocols and includes a complete set of safety measures ranging from disabled data redirection to automated data clearing on virtual desktops. Additionally, the clearly defined and detailed review management and supervisory protocols Epiq is known for are embedded in the solution to ensure that the highest standards of quality and operational effectiveness are met.

Microsoft Teams Compliance Connector

With the rapid transition to employees working from home in response to COVID-19, many companies are turning to Microsoft Teams to integrate people, content and tools in an effort to be collaborative, engaged and effective. As a result, Teams saw exponential growth in March 2020 with a 100%+ increase to 44 million daily users. Epiq can help connect your Microsoft Teams deployment with your compliance and eDiscovery processes to ensure that Teams conversation threads, attachments, and overall context are maintained. Our Teams Compliance Connector builds on existing Microsoft 365 Security and Compliance and Advanced eDiscovery functionality to provide legal teams the context they need to assess Teams data for relevant and privileged content.

Security and Compliance Workshops and Consulting

With your employees working remotely, security is one of your greatest concerns, and our experts are here to help. Many organizations using Microsoft Teams allow employees to easily communicate while in remote locations and our experts know how to leverage tools already within Microsoft to ensure a secure environment. Our experts can also help adjust Information Governance plans to accommodate for remote access and BYOD.

AI-Powered Contract Review

There will be business challenges due to the COVID-19 outbreak. Businesses may not be able to fulfill contract requirements in our interconnected world. To understand and assess all provisions in your contracts including liability could take a review team months to complete. At Epiq, we have a contract analysis offering to help businesses quickly assess where they stand regarding force majeure, termination and other provisions related to business disruptions.

We provide expertise, powered by machine learning and natural language processing, to enable faster, more intelligent contract analysis by our client’s teams, with the option to supplement and scale with Epiq team members if needed. Pre-trained algorithms find and extract client relevant clauses requiring manual intervention and provide detailed reporting and metrics. Organizations can utilize the service without having to setup their own technology environment, which will allow them to gain the benefits of this offering without having to rely on their already strained IT resources or to stand up a new environment.

Business Continuity Planning

We can ensure your business continues to run smoothly without missing a beat by implementing custom business continuity action plans, in response to the tremendous challenges each organization now faces. Hundreds of law firms and corporations already rely on us for this critical planning.

We not only have expertise in drafting business continuity plans, but we understand many were not drafted with a global pandemic in mind. At Epiq, we can jump in and amend your plans to ensure that during this challenging period your business can continue to operate smoothly.

Administrative and Office Services Support

Our team can fill any gaps due to remote or minimized locations.

We can provide support to keep your business moving. One way we do this is by supporting your facilities management, so that your staff can focus on your clients and their needs. From our secure Global Resource Center or with our secure remote workforce, we can provide virtual reception, document processing, overflow administrative support, or other marketing or administrative functions to help ensure that your operations continue to run smoothly.

Digital Mailroom

Don’t miss out on critical mail because you’re not in the office.

With an accelerated demand for a remote workforce, employees are now relying on video conferencing, email and other virtual solutions. But what do you do about physical mail? Many organizations rely on the delivery of critical mail to keep business moving. And even though you’ve moved into a remote working environment, you can avoid disruption of your mail delivery by going digital. Our digital mailroom solution can get inbound physical mail to your staff – right away – no matter where they are.

Using state-of-the-art technology, we scan your physical mail and route it to the appropriate person or department. This safe and secure solution ensures you can continue business as usual – no matter what is thrown your way.

Records and Information Governance Advisory Services

Identify significant cost savings through optimizing your records strategies.

Our records management and information governance professionals can conduct a storage analysis for your physical and digital records – this includes both on- and off-site site records. In most cases, this consulting can be done in a virtual environment. We have found them long-term savings and cost reductions, for many of our clients, but more importantly – we’ve found them immediate cost savings.

This team can also help optimize your content and document management systems to improve utilization and compliance with regulatory and client requirements.

We continue to serve clients via our in-house production platform combined with robust remote working capabilities. Our ability to respond to your claims and noticing administration needs continue uninterrupted and unimpeded.

Unique to Epiq, our critical functions are all in-house and not outsourced, therefore providing Epiq with maximum control over your case during these turbulent times.

Epiq AACER

Economic trends point to an increase in personal bankruptcy volumes in the near future due to the economic downturn caused by COVID-19. If you are servicing a portfolio of loans, this is critical data to have on hand.

Epiq AACER is the market leader in U.S. Bankruptcy Court data, workflow automation software and services that lowers risk, reduces costs, and accelerates business processes allowing you to do more with less. Our scalable SaaS application for lenders, loan servicers, law firms, and investment firms help you to leverage industry-leading credit default data to improve your operations.

We continue to service our clients’ legal notice and administration needs during the COVID-19 pandemic with all intake, print, mail, contact center, claims administration and project management available at full capacity. Measures taken to ensure no interruption to service include setting up the vast majority of our employees with remote working capability and identifying which remaining essential functions must be performed onsite. For those who remain working on-site, we are building upon all recommendations for social distancing, cleaning and disinfecting, including adding flexible shifts to spread the workforce.

Given that we are unique in the industry in providing a complete offering of in-house capabilities, we are maintaining business-as-usual in all of the areas we serve our clients including document intake, print/mail, printing and disbursement of checks, call center handling, claim processing, client services support and all other standard services.

We are the only end-to-end provider with the ability to carry your cases from administration through settlement. Utilizing our services, from beginning to end, will allow your firm to rest assured that your client’s cases are being handled with optimal efficiency and results. And with our current remote status, you are still able to be involved at whatever level you require with reports and updates available throughout the process.

We are able to partner with firms by performing administrative functions including mailings, call center, medical record retrieval coordination, nurse reviews, and plaintiff fact sheet fulfillment. Epiq works with your team to support and understand your requirements, while you receive the benefits of continuing business without sacrificing quality or hands-on control, due to the new need for remote capabilities.

Our experienced team is available to support your firm as you define the “new normal” of your operating model for the coming months.