NEW YORK – March 7, 2023— Epiq successfully completed installation of a hotfix patch to fix a defect to the Relativity platform, which is used for eDiscovery hosting services.
Relativity notified its customers the first week of March of a defect affecting all Relativity Server and RelativityOne applications worldwide. The defect in the dtSearch Index Settings page intermittently removed the alphabet and/or noise word files from the file share. The hotfix repairs the defect and finds potentially affected workspaces.
Once we became aware of the issue, we took immediate action to patch all server sites and, when applicable, identify potentially impacted workspaces to notify clients.
For more information about the issue, below is an excerpt from Relativity:
What is the nature of the issue?
A defect in the dtSearch Index Settings page intermittently removed the alphabet and/or noise word files from the file share. This resulted in dtSearch index builds using the last used alphabet and/or noise word files located on the same file share, or if not available, the default dtSearch engine’s alphabet and/or noise word files. Please note that the dtSearch engine’s default settings slightly differ from Relativity’s default settings. This defect could have produced underinclusive or overinclusive search results. The fix for this defect is now available.
If you have any questions or concerns about this issue, please do not hesitate to contact us.
We encourage clients to contact their account manager or reach out directly by emailing firstname.lastname@example.org.
Epiq, a global technology-enabled services leader to the legal services industry and corporations that takes on large-scale, increasingly complex tasks for corporate counsel, law firms, and business professionals with efficiency, clarity, and confidence. Clients rely on Epiq to streamline the administration of business operations, class action and mass tort, court reporting, eDiscovery, regulatory, compliance, restructuring, and bankruptcy matters. Epiq subject-matter experts and technologies create efficiency through expertise and deliver confidence to high-performing clients around the world. Learn more at https://www.epiqglobal.com.
Epiq, Director of Communications