Consistently consultative
The SP lauds the reliability she has found with Epiq. “They have given us a consistent team throughout,” she says. “We haven’t had people coming and going. We always get the same couple of review managers. The advantage for us of course is that they learn what our documents look like and how we do business.”
This familiarity allows review managers to better guide teams as they review the company’s documents. “They try as much as they can to get the same reviewers on our cases over and over again,” The SP adds. “If reviewers have looked at documents for one construction case, they are going to have a better idea of what to look for in another. Consistency has been very key.”
The familiarity and constancy fuel the consultative nature of the relationship. “I can call and say, ‘Here is what I want to do, what do you think?’” the SP muses. “I can ask, ‘What have other people done?’ And they will help me figure out the best way to get the result we’re after. It is not just ‘Whatever you say.’ They are always happy to help construct a better solution.”