Epiq Legal Service
Management

This model is how we conceptualize our approach:

• All legal functions can be managed as parts of a whole. (More on that in a moment.)

• We have created a platform (Epiq Service Cloud) to enable this through unified access to the technologies that support each function, a unified approach to structured data, and centralized reporting.
• At the core, our people, process, and technology leverage this platform, generating legal intelligence that is data-driven and actionable. This includes data that can be repurposed and what we call Metrics that Matter.
• This system is designed to be outcome-focused. We know that when corporate teams buy legal services, what they’re really buying are measurable outcomes. At the same time, law firms that supply measurable outcomes will gain a competitive advantage.

This approach has already been proven by IT Service Management, Finance Service Management, etc., most of which already operate this way or are moving in this direction.

• Many use integrated, unified platforms such as ERP and HRIS
• Centralized dashboards and reporting have become table stakes

 
In essence, this approach enables Legal to operate more like its peer corporate functions, and law firms to streamline management. Also, this model is purposefully flexible since comprehensive change doesn’t happen overnight.

• This approach delivers value in any area and doesn’t require a holistic engagement.
• You can engage us where you need us, knowing that this future-proof service model will support you as your own operation evolves.

 
Our clients want to incorporate the best possible combination of people, process, technology, and data in their legal teams to achieve the outcomes their stakeholders are requiring. Epiq is leading the way toward achieving the Legal Service Management vision for modern legal teams.