To ensure client needs are met in a timely fashion, Mayer Brown has a weekly call with their Epiq Review team leads to discuss project progress or any issues that may have arisen. “During the review,” Joseph continues, “they would send a daily snapshot of what exactly was reviewed and how many documents were reviewed, and how many were left to be reviewed. It was helpful to have a big picture view on the status of the case so that we could make sure that we were still within our timeline and focusing on the right issues.”
Acknowledging that clients do not have the time or desire to micromanage any aspect of the document review process, Joseph finds peace-of-mind in the partnership. “The clients expect us to get it done, and get it done properly,” she says. She finds that Epiq’s transparency and communication help Mayer Brown deliver on the promise. “It’s making sure that we are complying with all the court deadlines,” Joseph explains, “and if asked the status of certain matter by opposing counsel or the joint defense group or the judge herself, we will be able to give a clear answer.”
Quantifying her satisfaction with Epiq Managed Document Review, Joseph rates them a 9+ out of 10. “They have done a really good job,” she says. “Let’s say 9, just because nobody’s perfect.”