Calling the service she receives from Epiq Managed Document Review “miles above” what she gets from other service providers, she says, “Communicating with me, anticipating deadlines, that just doesn’t happen even with some of the other big names. I could tell you some horror stories. For example,” she continues, “I had a privilege log and roll off production to get out and when I was finalizing the production, I saw a few documents that needed to be removed from the production. I asked the review manager from another vendor, ‘please take those out.’ And he asked me, ‘Do you want me to rerun the production?’ I said, ‘No please don’t do that.’ I find out at 2:00 am, that he had rerun the production and we blew our deadline because they unilaterally decided to go this way without telling me, after I told them no. I was up until 4:00 am getting this thing out. It was horrible. I never want to work with them again.”