Senior Manager of Litigation Support, “was to turn ediscovery into a ‘manufacturing’ process, rather than a series of hand-crafted activities, endlessly reinventing the wheel.”
From the beginning, Epiq Managed Services worked with Ogletree Deakins to develop consistent, repeatable, and reliable processes and workflows. “Because of those established workflows, our processes are repeatable,” Glaser continues, “and our constituents know what to expect. They understand what’s reasonable. There are no surprises. They see the same Relativity design for just about every single case.”
Consistent workflows spare case teams a lot of the up-front hand-wringing that can plague the start of a case. “That means that, at startup, case teams aren’t peppered with a lot of questions,” says Glaser. “We don’t need to spend much time to get an ediscovery project off the ground. All they have to say is, ‘We have data coming in, and these are the names of the custodians.’ Our team will take that information, ask for the time zone, and run with it, getting their project up and underway quickly.”