Client Services

Experience matters. Expect expert claims administration guidance that helps you anticipate, avoid, and solve problems. Each case is assigned a dedicated team that oversees and coordinates all aspects of the project with thorough monitoring and budget tracking. Our integrated approach ensures you consistently receive the highest quality, accuracy, and speed. 

Learn more about Epiq's Class Action Client Service Capabilities.

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Initial planning

We create a clear, precise project management plan to provide you with an easy-to-follow roadmap to a successful outcome. In the pre-settlement approval phase, Epiq provides advice with respect to:

  • Settlement fund administration
  • Strategic planning
  • Legal drafting
  • Budgets
  • Developing simple to follow claim processes
  • Identifying and resolving terms of settlement problems
  • Evaluating claimant data
  • Developing equitable compensation options. 

We also secure all necessary staff support to manage the entire project and establish a solid claims administration process and technical infrastructure.

Claims administration and claimant communication

Both plaintiffs and defendants can rely on consistent, and reliable communication from us throughout the matter. Our project managers will provide regular case activity reports and status updates to ensure all parties to the case stay informed.

Completion and archiving

When the administration of your settlement has concluded, we take every step necessary to ensure all your case information remains secure, meeting or exceeding industry retention guidelines for archiving and securing hard copy and electronic case documents.



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Legalweek 2022

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