One of the main reasons Brandenburg recommends Epiq Managed Services is their transparency. The Epiq team set up their custom software tool called ARQ to his specifications so that he could continually monitor his Relativity system.
“After Epiq completes the production,” Brandenburg states, “all that data is still sitting there. We have a cap on the data, beyond which we are charged extra, so I have got to keep that under control. I can use the ARQ tool to look at that, at any moment and say, ‘We need to get rid of this. This hasn’t been accessed in 6 months; this is 500 gigabytes. I have those tools at my fingertips. That is the stuff that used to keep me up at night, when I’m responsible for something and I can’t access the information that I need to take ownership.”
Considering the huge volume of documents that the firm has to organize, produce, and retain, Brandenburg considers the ROI from Epiq Managed Services “almost incalculable.”
“They make me look good,” he concludes. “Somebody hands me an order, saying ‘Jason we need to produce all the responsive documents, interrogatory number 3, set up a review platform, and we need to get it out by Tuesday.’ I think about it, and knowing I have Epiq reply, ‘Yes that is doable.’ Then when I get it back to them under time I hear, ‘This is great, this is awesome.’”