CASE STUDY Law Firm | United States
Plunkett Cooney Scales Litigation Support Team To Meet Unexpected Document Review Demands
Client Need
- Manage demanding document review and production matters with a two-person litigation support team.
- Handle unexpected spikes in data volume, including an intake of 700GB.
- Navigate complex Relativity functionality without the time or case volume to build expertise.
Client Solution
- Resolve issues quickly with on-demand access to the Epiq Managed Services team.
- Gain responsive support, often within 10 – 15 minutes, to address workspace and document challenges.
- Utilize expert guidance for complex Relativity functions without requiring in-house specialization.
- Off-set overflow work by seamlessly integrating a support team.
Why Epiq
- Reduce stress and uncertainty with responsive, on-demand support.
- Gain immediate access to a team of experts without adding internal headcount.
- Scale to meet urgent demands and unexpected data volumes.
“If we’re feeling stuck, or if we’re overloaded, we rely on Epiq to step in and take care of the matters we can’t handle.”
—Andrea Barragan
Litigation Support Coordinator 
Results and Benefits
Scale like a larger team.
Reduce stress and workload pressure.
Access on-demand expert support.
Respond quickly to urgent demands.