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Legal Operations Roadmap

Our advisory services focus on Practice Management, which we define as the confluence of Process, Operations, Organisation and Technology - the "Business of Law." Though our Practices focus on the contextual application of Practice Management, all of our advisory services - strategic and tactical - are rooted in a core set of proprietary Practice Management methodologies - developed, refined, tested and trued over many years of thought leadership and operational excellence.

Translating functional requirements into technology initiatives

  • System Requirements Matrix: Functional and technical specifications for Practice Management systems – including specific practice and departmental requirements. 

  • Hyperion Research MarketView Report: Our methodologies and advisory are informed by in-depth market landscape research and analysis by our Hyperion Research analysts. 

  • Product Evaluation Scorecard: We will prepare a scorecard, based on the System Requirements Matrix, for practice evaluators to complete based on their evaluations and impressions of the reviewed products. 

  • Comparative Analysis and Selection Recommendation: An assessment of product capabilities, and applicability to practice requirements based on the System Requirements Definition. 

Best practices and process optimisation

  • Shift from optimising the flow of paper to the flow of information 

  • Open process to critique and improvement 

  • Formality and structure: clear guidelines, policies and procedures establish expectations 

  • Establish continuous feedback and performance measurement loops 

  • Process visibility and transparency 

  • Mitigate and manage risk 

  • Manage to service level agreements 

Operational excellence in the business of law

  • Evaluate risk and mitigation methodologies 

  • Develop Practice Management best practices 

  • Establish mechanisms to leverage enterprise information for strategic gains 

  • Multidisciplinary approach to information management 

  • Enhance client service 

  • Maximise return on investment (ROI) 

Aligning the organisation for maximum effectiveness and client service

  • Move beyond tactical support to proactive information management 

  • Expanded role of data management staff to information gatekeepers 

  • Establish organisational accountability models 

  • Practice Support models that establish centralised policy-making and standards, supported by locally deployed resources responsible for local execution 

We’ve spent years developing and honing our practice methodologies – we know how to guide you through your improvement initiatives, but we don’t take a “cookie cutter” approach. Every organisation deals with like problems in their own way. We’ve encapsulated our expertise in proprietary and actionable methodologies to help you address your challenges head on.

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