Data Breach Response
Once a cyber security incident results in a data breach, reaching those affected needs to be done quickly, thoroughly, precisely, and reliably. Epiq’s resources and track record in data breach response, and remediation are unmatched. Count on expert guidance and execution to minimize or eliminate the risks of identity theft.
Large scale outreach to large groups in short windows of time is an Epiq core competence—perfected in years of class action, mass tort, and bankruptcy settlement administration. Our solutions include precision mailings, dedicated contact centers, and identity and credit monitoring.
Standard turnaround in five days or less
Following our proven project management methodology and best practices, we deliver successful outcomes with precision and speed. Our standard turnaround is less than five days, the fastest in the industry. Rush service is also available. If the incident requires additional support, we can provide you with comprehensive eDiscovery and class action administration.
Process managed under one, state-of-the-art roof
We manage all aspects of the process under one roof, including data acquisition and research, forms, noticing, and contact center setup and support. This gives you a convenient, single point of contact throughout and enables us to drive the most effective response for you by eliminating inefficiencies introduced by cross-vendor coordination. You also have the assurance of knowing that every one of our facilities meets or exceeds the industry’s most rigorous data security standards.
Ahead of the problem, proactive readiness
Epiq offers ‘no-retainer fee’ proactive breach agreements to cut down on implementation time should a breach occur. Proactive planning benefits include:
- Assistance in building scripts, templates, and project plans
- Time to properly vet and audit Epiq processes to ensure the highest security compliance standards
- Call center modeling
- Lock-in pricing for set time periods
- Participation in mock breach scenarios/tabletop exercises
Should a data breach result in a negotiated settlement, we work closely with you to develop legal notice plans, facilitate claims review and processing, and ensure that class members receive appropriate remedies.
Our application development, processing, and physical environments are all highly controlled and regulated under the most stringent and up-to-date security protocols available. Audits under the SSAE16 standards are performed annually, and Epiq is experienced in creating environments that follow the NIST 800-53 standard. We are HIPAA/HITECH compliant.