Future-Ready Operations: A Client's Success with Mail Digitization

The client sought an innovation partner to modernize traditional mailroom operations.
Required a solution for a hybrid, mobile workforce operating across multiple locations and outside standard office hours.
Aimed to overcome limitations of legacy mail processes.
Strategically aligned with a future-ready operational model supporting remote roles.
Desired enhanced efficiency, accessibility of vital information, and full chain-of-custody accountability.

Epiq collaborated with client stakeholders to design a customized Mail Digitization and Delivery solution.
Utilized a hybrid mix of processing rules, machine learning, and AI for mail classification and routing.
Reduced errors and increased efficiency through intelligent automation.
Offered a flexible and scalable system to adapt to evolving content processing needs.
Enabled seamless integration across regional offices.

Aligned with the client’s initiative to consolidate resources under a single contract.
Provided consistency across regional offices for user experience.
Delivered comprehensive training to both Epiq staff and client end users.
Ensured smooth transition and adoption of new processes.
Presented an opportunity to integrate innovative systems during resource consolidation.

Achieved optimized workflows and enhanced document management.

Gained added security through a full chain-of-custody audit trail.

Positioned to expand content processing innovations to other departments.

Maintains a trusted partnership with Epiq, supporting ongoing innovation and operational agility.