Recall Preparedness
and Response Solutions
Protect and enhance your brand reputation
The ability to respond swiftly and effectively to recalls can make all the difference in protecting consumers, safeguarding your brand’s integrity and reputation, and minimizing financial and legal impact.
To navigate complex legal and regulatory environments during a recall, you need solutions that put proven tools and strategies directly in your hands. You gain the ability to manage recalls of any size or complexity efficiently, minimizing disruption and safeguarding your company’s reputation. Work with a partner whose recall preparedness and response solutions are designed to help you have a strategy in place and to assist in delivering swift, effective communications, call center and website services, regulatory compliance, and manage data efficiently.
Recall Preparedness Solutions
Ensure you’re not just reacting to recalls by proactively preparing for them.
Having a recall preparedness plan is critical, and we empower you with a comprehensive approach to managing recalls.
Strategy Planning, Consulting, and Training
- Gain a comprehensive recall strategy tailored to your organization, complete with actionable procedures and effective tools that empower your team to respond confidently and decisively. Benefit from ongoing training through immersive simulated recalls and interactive tabletop exercises, ensuring your organization is always prepared for the unexpected.
Compliance and Communication Readiness
- Having proactive strategies will ensure your organization is armed with a ready-to-use communications plan for both internal and external audiences. You will benefit from already crafted templates for notifications, websites and press releases, an established dedicated 800-number with pre-drafted FAQs for prompt call center support, and expert guidance to ensure compliance with relevant laws and regulations, that further help you expedite your response in the event of a recall.
Recall Response Solutions
In the heat of a recall, decisive action is paramount.
Whether your company needs comprehensive recall support or specific assistance with key areas, such as noticing and call center support, we ensure smooth navigation through complexities with confidence, maintaining regulatory compliance throughout the process. With our extensive experience handling some of the largest and most notable class actions, we bring unparalleled proficiency and reliability to your recall response efforts.
Expert Notification and Communication
- With expert notice planning, drafting, designing of media-based notice programs, and seamless deployment across multiple communication channels, you can deliver rapid response to communicate quickly to reach all affected customers. Knowing you are backed by a organization with more than 30 years of legal noticing expertise, you can be confident you are minimizing risk and complying with regulatory obligations.
Regulatory Compliance and Remediation
- When you need to navigate, notify and work closely with regulatory bodies to ensure compliance with legal requirements, you can trust that your notices will fully meet all content, language, and distribution standards. This enables you to achieve compliance efficiently and, where necessary, provide prompt customer resolutions, such as issuing refunds or store credits, so you maintain trust and minimize disruption to your business.
Customer Care
Solutions
- When you need scalable support during a crisis, you gain immediate access to our robust call center operations. This ensures your organization has the expert personnel and resources required for effective escalation management at any moment. In addition, you benefit from dedicated websites set up specifically for your needs, empowering you with real-time customer tracking, comprehensive reporting tools, and a streamlined process that helps you resolve issues swiftly and maintain seamless business operations.