Leader of Epiq’s eDiscovery Client Services and Practices Teams recognized for Excellence in Client Service by ALM Consulting Magazine
NEW YORK – March 17, 2023– Epiq, a global technology-enabled services leader to the legal industry and corporations, is pleased to announce that Ellen Jones Polhamus, Senior Vice President, eDiscovery Client Services, has been honored as a winner of the 2023 Women Leaders in Technology awards by ALM Consulting Magazine.
Polhamus was recognized in the category of Excellence in Client Services. Among many other achievements, the award noted her leadership of a global team that annually oversees thousands of projects while delivering advanced, custom, and groundbreaking services across multiple sectors and industries.
“We are thrilled that ALM Consulting Magazine has recognized Ellen for the extraordinary work she does on behalf of clients, and ensuring Epiq’s client experience is consistently exceptional. For more than three decades, she has been a leader in technology and is richly deserving of this award.” said Roger Pilc, Epiq’s Legal Solutions President and General Manager.
“Ellen’s tireless commitment to our clients’ success, and her leadership in developing teams and leaders passionate about delivering relentless service, has been central to Epiq’s client satisfaction and growth,” Pilc added. “She has transformed how we serve our clients, including through creating industry vertical and domain practices, harnessing modern digital technology and analytics, expanding Epiq eDiscovery consulting, and leading and growing seamless onshore and offshore service delivery.”
Polhamus oversees Epiq’s eDiscovery Client Services team, which includes consultants, project managers, directors, and continuous improvement professionals. Ellen also oversees Epiq’s Financial Services, Pharmaceuticals, Technology, Global Service Delivery, and Government Investigations practices, as well as Epiq’s Canada business. Epiq clients want to incorporate the best possible combination of people, process, technology, and data in their legal teams to achieve the outcomes their internal stakeholders are requiring, and Polhamus’ team leads the way in delivering these outcomes via the award winning Epiq Service Cloud, a unified platform for all Epiq products and services, that leverages the latest cloud technologies and enables superior outcomes and more data-driven decisions.
Polhamus directs day-to-day client service delivery and has created defensible, streamlined, and repeatable processes that have improved outcomes for Epiq clients. She has also instilled a culture of continuous improvement, conducting regular audits and actively seeking feedback from clients, which her team accomplishes through regular status meetings, off-schedule check-ins, and periodic email surveys. The feedback that Polhamus and her team gathered was a significant input into the creation of the Epiq Legal Service Management vision for unified professional management of legal services by modern corporate legal departments and law firms.
“It is an honor to be named a Woman Leader in Technology,” Polhamus said. “It is especially gratifying to be recognized for excellence in client services. My extraordinary, talented team goes above and beyond in every facet of their service to Epiq’s customers.”
Now in its fourth year, the Women Leaders in Technology Awards acknowledges the contributions made by women in the consulting profession in the continually expanding category of technology. The 2023 Women Leaders in Technology honorees will be celebrated at a gala dinner May 11 in Atlanta.
Epiq, a global technology-enabled services leader to the legal industry and corporations, takes on large-scale, increasingly complex tasks for corporate counsel, law firms, and business professionals with efficiency, clarity, and confidence. Clients rely on Epiq to streamline the administration of business operations, class action, and mass tort, court reporting, eDiscovery, regulatory, compliance, restructuring, and bankruptcy matters. Epiq subject-matter experts and technologies create efficiency through expertise and deliver confidence to high-performing clients around the world. Learn more at www.epiqglobal.com.
Epiq, Director of Communications