Legal professionals build trust in agentic AI through validation, defensibility, and expert guidance to ensure reliable results that foster confidence in adopting agentic AI for high-stakes tasks within corporate legal departments. 

Agentic AI is reshaping how legal departments manage workflows, reduce costs, and ensure compliance. For corporate legal teams, trust is earned through validation, defensibility, and consistent results. However, for many legal professionals, the idea of trusting agentic AI to take on complex, high-stakes tasks still feels like a leap. The path to adoption is clear. It starts with understanding what trust in agentic AI really means in a legal context. 

Trusting Agentic AI Starts With Value 

Let’s begin with the big question: Is agentic AI adding value? 

The answer is yes, but with a caveat. Agentic AI reduces the number of people hours required for tasks like document review, contracts analysis, and legal research. However, value isn’t just about capability, it’s about cost-effectiveness and enhanced decision-making. For example, if agentic AI performs the task effectively but fails to deliver clear advantages over human work, the value proposition falls apart. 

That’s why legal teams should focus on where agentic AI fits best. Where does it replace expensive, repetitive work? Where does it enhance outcomes without inflating costs? That’s where the real value lies and where trust begins to build. 

How Corporate Legal Teams Are Driving Adoption 

Corporate legal departments are eager to adopt agentic AI because most are focused on cost reduction and efficiency. Law firms, on the other hand, face a more complex equation. Agentic AI often overlaps with the work lawyers have traditionally billed for, creating tension between innovation, revenue, and efficiency. Add in concerns about data security, regulatory compliance, and professional responsibility, and it’s no surprise that there is hesitation in adoption. 

This is where the opportunity lies. Law firms that embrace agentic AI thoughtfully by layering it into workflows where it makes sense will differentiate themselves and deliver more value to their corporate clients. 

What Trust in Agentic AI Really Means 

Trust in agentic AI is about knowing that your data is secure, and your outputs are reliable, validated, and verified. That last point, verification, is critical. The more the output looks human-generated, the easier it is to assume it’s correct. However, it is also easier to verify.  

Consider the popsicle analogy, for example. If you add juice into a mold and put it in a freezer (the black box), when you pull it out two weeks later and have a popsicle, you know the black box worked. You can verify the output, even if you don’t fully understand how the technology worked. If you went into the freezer two weeks later and pulled out a potato, you would identify that the output wasn’t correct.  

This analogy captures the idea that content generated by agentic AI is recognizable, even if the technology is complicated, which facilitates our ability to verify it. When outputs look like humans created them, it is easy to blindly trust them. However, that trust is misplaced if users don’t verify the output, especially when the task is complex or high stakes. 

In this case, a phased approach to adoption generates confidence with time and practice. 

A Phased Approach to Building Trust 

Phase One: Run Agentic AI in Parallel With Your Current Workflows 
Compare results and look for consistency. Let agentic AI run alongside your current processes rather than starting from scratch. This gives you a direct comparison between human and agentic AI outputs on the same data. When results align consistently, confidence begins to grow. You’re not guessing; you’re validating. 

Phase Two: Verify Outputs With Low-Risk Tasks 
Use agentic AI exclusively but double-check every output. Start with simple, low-risk tasks like summarizing emails, drafting internal notes, or organizing your day. These use cases are repeatable and safe, making them ideal for building confidence without introducing risk.  

Phase Three: Spot Check in High-Risk Areas 
Once you’ve seen consistent results, begin using agentic AI more actively. This step builds trust through verification. You’re not relying on assumptions; you’re confirming that the system performs reliably and meets your standards. 

As confidence builds, shift your focus to spot-checking. Concentrate on high-risk or sensitive areas and let agentic AI handle the rest. Repetition reinforces reliability. The more you see it work, the more you trust it to deliver. 

Phase Four: Fully Integrate With Audit Trails 
At this point, you’ve seen agentic AI work, and you know how to make it work for you. Now you’re ready to make agentic AI part of your standard process. You’ve tested it, validated it, and refined how you use it. Integration isn’t a leap; it’s the next logical step. 

Consider a high-stakes internal investigation with a corporate legal team using agentic AI to autonomously gather trading logs, employee communications, and compliance records. In this case, the agentic AI filters privileged content, builds a timeline of events, flags anomalies, and assesses regulatory exposure. It then drafts a preliminary report while maintaining defensibility and auditability. Legal counsel reviews and validates the outputs — accelerating the investigation without compromising risk controls. 

Partner With Experts 

Agentic AI doesn’t operate on its own. It’s engineered, tested, and hardened by experts who understand the legal stakes: compliance, defensibility, and data security. The key is to work with trusted providers and partners. Working with experts ensures agentic AI is secure before it ever touches your data. The complicated engineering has been done for you, so you can focus on creating exceptional outcomes. This partnership is how many organizations have successfully become early adopters of agentic AI. 

Trust Is a Journey 

Trust in agentic AI isn’t something you either have or don’t, it’s something you build through use, validation, and results. 

Start small, use it often, and focus on where it adds the most value. Work with partners who understand the technology, regulatory compliance, and legal context. 

When you do, you’ll find that agentic AI doesn’t just help you do your job, it helps you do more than you ever thought possible. 

Learn More about Epiq AI Discovery Applications.
 

Tiana Van Dyk, Managing Director, Canada, Epiq
With nearly 20 years of experience in the legal and eDiscovery space, Tiana is a dynamic executive known for her deep expertise in eDiscovery, AI, and strategic business leadership. Her work focuses on driving innovation in AI and advanced solutions, leveraging her proven ability to execute operational strategies, foster meaningful client relationships, and lead teams through complex challenges.