CASE STUDY Global Am Law 10 Firm | United States
Challenge
Complex invoices combining U.S. and overseas fees were error-prone and consumed excessive AP/AR and LAA time.
Objective
Streamline international invoice processing, reduce administrative burden by 20%, and integrate global billing into a unified workflow.
Initial State
- International invoice errors averaged 18%, leading to frequent corrections and client disputes.
- AP/AR and administrative staff spent an estimated 4 hours per invoice resolving discrepancies.
- Lack of standardized process across regions resulted in duplicate data entry and misaligned coding.
Epiq's Approach
Interviews & Workflow Mapping
- Interviewed 15 AP/AR and administrative professionals across four offices to document process variations.
- Mapped an average of 12 touch-points per invoice, highlighting key bottlenecks.
Team Augmentation & Training
- Embedded specialized billing analysts into the existing AP/AR team, providing targeted training on cross-border fee guidelines and systems.
- Developed standardized invoice templates and global coding protocols.
Process Integration
- Implemented a single intake form and centralized review queue, supported by Epiq’s global billing platform.
- Automated data validation against international fee schedules, catching errors before client submission.
Results and Benefits
After Epiq
Invoice Error Rate reduced from 18% to 4%.
Staff Processing Time per Invoice reduced 20%.
Billing Cycle Time reduced from 10 to 7 days.