Barragan feels Epiq understands the importance of building a true partnership with clients. “It is not just ‘Here is one more job; let’s tick that off our list.’ It is an ongoing relationship, and you know that you can trust them for whatever needs are going to come up.”
She cites an instance where an internal change had reduced Epiq response times. “It was nice to be able to go to them and be heard and say, ‘Whatever you guys have changed, you need to change it back because it is not working for us.’ They heard it and they started working on it, and within a couple of months, those response times went right back to what we were used to.”
With Epiq, Plunkett Cooney’s Litigation Support team found a partner who could step in when needed, and, just as importantly, step back when asked. This can even extend to areas in which Epiq does not offer services. “There is that trust that if we need something that they can’t do or that’s not in their wheelhouse, they have never hesitated to say, ‘You know what, we don’t do that, but here is a product that you can look at.’