CASE STUDY Financial Services | United States
Financial Services Firm Meets Federal Deposit Insurance Corporation (FDIC) Investigation Demands
Client Need
- Process 1.1 million client phone conversations.
- Meet an approximately 60-day deadline.
- Create transcripts for sampling review.
Client Solutions
- Recommend Veritone to automate transcription.
- Load, transcode, and transmit recordings into Relativity.
- Support data transmission to Amazon Web Services (AWS).
- Identify relevant program-related call recordings.
- Extract and correlate metadata from call management software.
- Review call notes entered into Salesforce.
Why Epiq
- An effective transcription technology recommendation.
- Delivery of a structured review plan.
- Legal and compliance requirement support.
Results and Benefits
Analysis of 1.1 million conversations.
Approximately 102,664 audio hours.
Adherence to a 60-day timeline.
Enabling sampling review with transcripts.