CASE STUDY Technology | United States
Fortune 100 Telecommunications Provider Enables Review of Webex Chat Messages at Scale
Client Need
- Enable review of Webex chat messages that lack commercial processing options.
- Reduce time and cost from review of individual email message files.
Client Solution
- Engineer an in-house workflow to convert Webex messaging data into Relativity Short Message Format (RSMF).
- Preserve conversation threading across messages and participants.
- Maintain parent-child relationships between messages and attachments.
- Extract message text for review readiness.
- Segment output into 24-hour conversation windows.
- Process Cisco Webex Control Hub EML files into structured RSMF output.
Why Epiq
- Apply forensic expertise in parsing unsupported third-party chat applications.
- Engineer custom solutions when commercial tools are unavailable.
- Deliver review-ready messaging data in RSMF.
Results and Benefits
Review of tens of thousands of messages.
Enabling conversation-based review.
Reduction in review time and cost.
Elimination of single message Electronic Mail Format (EML) review.