Recall Preparedness
and Response Solutions
Protect and enhance your brand reputation
The ability to respond swiftly and effectively to recalls can make all the difference in protecting consumers, safeguarding your brand’s integrity and reputation, and minimizing financial and legal impact.
When you partner with Epiq, we leverage our extensive experience navigating complex legal landscapes and decades of expertise in class action administration to provide solutions that equip your company with the tools and strategies to handle recalls efficiently and effectively.
Our recall preparedness and response solutions are designed to help companies have a strategy in place and to assist in delivering swift, effective communications, call center and website services, regulatory compliance assistance, and manage data efficiently, regardless of recall size or complexity.
Recall Preparedness Solutions
Ensure you’re not just reacting to recalls by proactively preparing for them.
Having a recall preparedness plan is critical, and we empower you with a comprehensive approach to managing recalls.
Strategy Planning, Consulting, and Training
- Epiq will help your team develop full recall strategies and equip them with the procedures and tools to act decisively. We provide regular training sessions on recall strategy procedures, including simulated recalls and tabletop exercises.
Compliance and Communication Readiness
- Epiq can help you develop proactive strategies and help you seek guidance from external regulatory agencies to ensure compliance with relevant laws and regulations. Our solutions also include planning for internal and external communications, including draft templates for notifications and press releases. We also establish a dedicated 800-number for your company, with pre-drafted FAQs for call center support.
Recall Response Solutions
In the heat of a recall, decisive action is paramount.
Whether your company needs comprehensive recall support or specific assistance with key areas, such as noticing and call center support, we ensure smooth navigation through complexities with confidence, maintaining regulatory compliance throughout the process. With our extensive experience handling some of the largest and most notable class actions, we bring unparalleled proficiency and reliability to your recall response efforts.
Expert Notification and Communication
- Epiq Legal NoticingSM has been a leading global provider of expert legal noticing services for over 30 years. From notice planning and drafting, to multi-channel communication deployment and designing media-based notice programs, we deliver rapid response quickly to reach all affected consumers, minimize risks, and comply with regulatory obligations.
Regulatory Compliance and Remediation
- Epiq will help you navigate, notify, and work closely with regulatory bodies to ensure compliance with legal requirements, including preparing notice that meets all requirements for content, language, and distribution. Where applicable, we’ll provide agreed-upon resolutions to customers, such as issuing a refund or store credit for additional purchases.
Customer Care
Solutions
- Our teams can scale quickly to provide support for crisis escalation through our call center operations. Additionally, we set up dedicated websites to assist with ease of customer tracking and reporting and allowing for a more streamlined process.