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Global Business Transformation Solutions

Epiq helps transform your organization by driving impactful operational change and cost savings through our experienced people, resources and innovative technologies.

Covid-19 message from President and General Manager, Global Business Transformation Solutions, Michelle Deichmeister – We are all likely facing unique, personal and professional challenges amid the COVID-19 crisis as we work to ensure the safety of our families, employees and businesses. Our number one priority is the health and well-being of our employees and you – our valued partner. We hope that you, your families, and co-workers are healthy and safe and we appreciate your ongoing business and support during this unprecedented time.
 
We have been working closely with our 160+ clients across 500 locations to implement custom business continuity action plans in response to the tremendous challenges we are all facing. We thought it may be helpful to learn how others in the legal community are handling the crisis and possibly help identify a solution that may be right for you:
 
  • Over 70% of our client sites are still open
  • Operating models vary from full-time teams in less impacted areas, to full teams working rotating schedules in moderately impacted areas
  • In more heavily impacted areas, some clients have Epiq and firm staff working remotely, and others have rotating skeleton crews
  • For some clients, we have set-up small off-site operations elsewhere in the same city or in less impacted geographies to continue with urgent work
  • In other instances, we are implementing new operating models such as digital mailroom capabilities
As of today, none of our employees have tested positive for COVID-19, and we hope for the continued well-being of all 2500 GBTS employees that help contribute to your law firm family every day. We are doing everything we can to ensure our employees are able to weather this storm with as little impact as possible, such as advancing PTO time if needed and extending PTO carry-over deadlines. As the government issues safe harbor letters, we have worked with our legal department to draft letters for essential employee designees so they can report to work each day. I am meeting with our Sr. Leadership Teams several times per week to provide support and ensure we have opportunities to communicate and problem solve together.
 
We have received a lot of positive feedback and appreciation from our clients regarding not only our ongoing support, but also on our proactive solutions. Please do not hesitate to reach out to me or your Epiq team if we can be of assistance in any way.
 
Thank you for being part of the Epiq family. We value you and your partnership, and we will continue to support you in any way possible throughout this crisis. We will get through this difficult time together. I wish you and your loved ones good health and safety.
 
Warm regards,
Michelle H. Deichmeister
President and General Manager, Global Business Transformation Solutions at Epiq

We service clients across private, public and social sectors to drive organizational and operational innovation. Our primary goal is to accelerate transformation for our clients through records management and information governance, front and back office operations, IT services, document-related workflows and administrative functions. Our proven track record shows that Epiq optimizes people, processes and technology to help you focus on the more important things, like outperforming your competition. Our deep expertise and global presence means no matter where you are, you have access to the Epiq difference.

  • Mail, office, duplication and equipment services
  • Hospitality and conference room services
  • Middle office creative and administrative services
  • Records and information management
  • Litigation support

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Michelle Connolly

Michelle Connolly

Vice President, Strategy & Business EnablementAtlantaSend a messageview all experts right

by the numbers

425

onsite client operations

50+

clients serviced via captive centers

2,300+

business process solution employees

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