With more than two decades of experience in enterprise account management, process automation, and digital transformation, Sharla Letherer has helped Fortune 500 clients across industries optimize their operations. After years of honing her expertise at other organizations in the industry, Sharla Letherer made a bold move—joining the Epiq team as Director in the Enterprise Global Business Transformation Solutions group.

We sat down with Sharla to discuss what inspired the switch, how Epiq’s model sets itself apart, and what she’s most excited to bring to her clients in this next chapter.

You recently joined Epiq from one of its top competitors. What ultimately led you to make the move?

Sharla: For me, the decision came down to alignment of values, integrity, and culture. Throughout my career, my reputation has been built on being a trusted advisor—delivering on commitments and maintaining open, honest communication with clients. After speaking with several Epiq employees and reflecting on my own relationships with Epiq’s senior leadership, I knew this was a place where I could thrive.

Epiq not only offers the technology and services that bring true value, but it also operates with a culture that matches my expectations—client-first, collaborative, and quality-driven.

You’ve now experienced many aspects of industry’s competitive landscape. What stands out about Epiq’s approach to service delivery?

Sharla: One major differentiator is the technology foundation behind our service delivery. At Epiq, the tools we use to deliver metrics and manage performance are based on industry-standard platforms—not proprietary systems that risk loss of knowledge when employees leave.

That means updates and version control are seamless, integrations are easier for clients, and transparency is baked in. Add to that our Operational Excellence program, which is built on real methodology—TQM, Lean Six Sigma, and Ritz-Carlton service standards—and you have a model that delivers consistency and measurable value.


Given your background in digital transformation and process automation, how is Epiq positioned to meet the needs of modern clients?

Sharla: Epiq offers something many others don’t: a true cradle-to-grave approach to transformation. We’re not just offering services—we're partnering from the initial idea through implementation and beyond.

That allows me to work consultatively, solving real business problems rather than just offering a menu of services. Our deep bench of consultants, solution architects, and technologists means I can bring tailored, high-impact solutions to every engagement.


You’ve helped major corporations rethink how they work. How does Epiq enable you to deliver even greater impact?

Sharla: Epiq has an impressive foundation — a strong client base, proven outcomes, and a 100 percent renewal rate in 2024. That speaks volumes. Each client has unique needs, but the underlying goals—efficiency, transparency, value—are the same. What’s exciting for me is the ability to take that proven playbook and adapt it for new clients, especially those in high-value relationships.

The culture at Epiq is what really sets us up for success. Every move we make is grounded in Voice of the Customer feedback, and that empowers me to offer solutions I can stand behind with confidence.


Final Thoughts?

Sharla: I’m excited. I’ve joined a team that shares my passion for excellence, innovation, and doing right by the client. I’m looking forward to helping more organizations unlock measurable, sustainable impact—and Epiq is the right place to do that.