CASE STUDY National Loan Servicer | United States
Epiq Bankruptcy Reduces Manual Effort for National Loan Servicer
Client Need
A national loan servicer approached Epiq Bankruptcy with a request to help reduce their reliance on the manual lookup and updating of Trustee payment allocations.
Client Solutions
- Implemented AACER’s Cashiering solution to automate the matching of Trustee payment vouchers to bankruptcy cases.
- Enabled instant payment visibility for clients already using AACER Docket Monitoring by activating a feature within the platform.
- Provided a consolidated view of aggregated Trustee vouchers and detailed payment information.
- Allowed servicers to quickly and accurately apply payments to the correct loans.
Why Epiq
- Reduced manual labor by dynamically matching payments in a single location.
- Minimized the risk of missed or misapplied payments.
- Seamless enhancement for existing AACER users with minimal setup.
Results and Benefits
Saved hundreds of hours monthly by eliminating manual payment matching.
Reduced risk of misallocated payments and associated downstream issues.
Streamlined workflows and improved visibility into payment data.