Case Study: Global Financial Institution Reduces Discovery Costs by 40% With 24-Hour Review Model
- Financial Services
Client
A Financial Services Company
Location
United States
Client need
Reduce the cost of managed review while maintaining high quality standards
The client needed to reduce overall costs and was willing to consider creative solutions, but without compromising on review quality and defensibility.
Client solution
Designed a hybrid, 24-hour review model utilizing U.S.- and India-based teams
The New York team performed all tasks related to early case assessment, quality control, review protocol drafting, reporting, and review management, while applying the same standards, structure, and format used for U.S.-based reviews. The India team performed review, redactions, and any necessary privilege logging, using standard client coding layout and facilitated questions through the team lead in New York.
Utilizing a 24-hour cycle, the India review team worked during the day in India, then handed off the work to the team in New York for quality control and reporting.
Why Epiq
The company was impressed with Epiq’s reputation for high quality review management. What sealed the deal, however, was Epiq’s willingness to run a pilot program to ensure the client was thoroughly happy with the proposed geographically-blended review process and outcomes.
Results and Benefits
40%
Continuous savings over two years.
4 million+
Documents reviewed.
100%
Satisfaction, with 24 projects utilizing the hybrid model and counting.