In today’s legal landscape, restructuring alone isn’t enough. Law firms are facing a convergence of challenges—shrinking support staff pipelines, rising client expectations, and increasing pressure to operate with precision. In this dynamic session, BigHand and Epiq leaders unpacked the findings of the 2025 BigHand Workflow Leadership Report and offered tangible strategies for rethinking legal support structures with data, systems, and people at the center.

What You'll Learn in This Conversation:

• Why restructuring efforts keep falling short and what data-driven firms are doing differently
• How career stagnation is fueling retention issues and what support staff really want
• The hidden impact of retirements and how to prevent loss of institutional knowledge
• How to move beyond manual delegation and why it’s costing firms millions in profit leakage
• The role of workflow tech, upskilling, and visibility in building scalable support models

Watch the Full Webinar On Demand

This is a must-watch for firm leaders, legal ops, and anyone building the next generation of legal support.