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Too Much Chatter: The Challenges of Collecting and Reviewing Chat Messages

Chat data is a large component of business operations today, especially with the increase in the remote workforce. There are chat apps, videoconferencing and collaboration-based platforms that incorporate chat functions, and internal company messaging systems that allow users to communicate in real time for extended periods. Chat apps also promote collaboration by allowing file-sharing and incorporating global features. All of these things are great and vital to streamline business operations. However, when it comes to collecting chat data during litigation many obstacles come into light. Here are a few key problems that chat data imposes on review teams.

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Step Aside GDPR, Brazil has a New Privacy Law That's Changing the Game

The global trend of enacting stricter data privacy laws continues to grow as Brazil’s General Data Protection Law (referred to as the “LGPD”) has recently gone into effect. Many countries have been revamping their old laws and passing new data privacy laws to address consumer information issues. Since data is multiplying by the day, private consumer information is at a greater risk for compromise than it ever has been before.

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Improve Information Governance Programs by Using Auto-Classifications Tool on Dark Data

More and more, organizations are beginning to identify their dark data and trying to figure out what to do with it. Dark data could include items like unopened email attachments, raw survey data, website log files, and document drafts saved on personal devices. Employees, customers, and vendors create this data as part of regular business operations and processes, but organizations in the past rarely used it or they may not have even realized that it exists.

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