CASE STUDY Medical Technologies | Global
Medical Device Leader Advances Long-Range Document Management Strategy and Streamlines Workflows
Client Need
- Evaluate iManage as a Document Management System (DMS) for sustained scalability.
- Align on an implementation approach, phasing the change based on the current state.
- Identify document and knowledge management pain points and forward-looking priorities.
- Create best practices to streamline workflows and support knowledge sharing.
Client Solutions
- Interview stakeholders to capture the current state.
- Identify document management priorities, pain points, and challenges, including search issues, version control, email storage, and limited access to knowledge resources and templates.
- Build a prioritized roadmap with recommendations for integrations, migration, design principles, functionality, change management, and key processes.
- Advise on long-term planning focused on cost, scalability, and sustainability.
Why Epiq
- Provides expertise across the client’s operational journey and full technology stack.
- Serves as a trusted partner through engagement across multiple workstreams including eDiscovery and spend management.
- iManage North America Customer Success Leader (2024) and iManage North America Partner of the Year Large Law (2023).
Results and Benefits
A strategic implementation roadmap that aligns with client goals.
A scalable future state vision for document and knowledge management.
Established best practices to streamline design and guide implementation.