Data Breach Notification

The data you entrust to Epiq is received and managed with the highest level of confidentiality and security. Our data management processes enable us to accurately and efficiently standardize data for use in print, call center, and website services.

Sophisticated address research provides us with the most up-to-date address information so we can reach the highest percentage of impacted individuals as quickly and accurately as possible. In-house high-capacity printers, inserters, and postal sorting machines maximize processing and world-class time to mail.

When we receive affected individuals’ email or physical addresses, we perform de-duplication and data scrubbing to make the information “mail-ready.” We also run all records through the U. S. Postal Service’s National Change of Address database upon request. This standardizes and updates addresses to the latest available information for greater delivery success. It also finds and eliminates duplicate data so that multiple notices are not sent to the same recipient, reducing printing and mailing costs.

In compliance with state regulations, we record every document or email that did not initially reach the recipient. All of our standard mail is sent first-class, which automatically sends returned or undeliverable mail back to us for recording, storage, and additional address research, if necessary. Also included with first class mail is postal forwarding information from the U. S. Postal Service, so we can update addresses and remail, increasing the success rate of mailed notifications.

If your data breach results in a negotiated settlement, we work with you to develop legal notice plans, facilitate claims review and processing, and ensure that class members receive appropriate remedies. We’ve administered some of the country’s largest data breach settlements, including the 20+ million person Office of Personnel Management data breach, and have an established, scalable, global infrastructure for providing settlement-related services.