Notification, Call Center, and
Monitoring Services
Support impacted individuals following a cyber incident.
Meet regulatory timelines, reassure affected individuals, and mitigate reputational and legal risk through notification, call center, and personal monitoring services.
Reduce complexity and stress by partnering with one of the most experienced breach-response providers with a proven track record of bringing clarity and continuity during high-pressure cyber incidents.
Key Features
- Launch and scale breach response within days, even under tight timelines.
- Accelerate notification with print turnaround in five business days.
- Reach affected individuals at scale through multi-channel notification using mass mail and email.
- Reduce costs and errors with deduplication, address scrubbing, and National Change of Address (NCOA) processing.
- Improve delivery success with first-class mail and global reach across 140 countries.
- Gain control and scale support for incidents of any size, whether 50 people are impacted or 100 million.
- Maintain control with centralized templates and client-approved messaging workflows.
- Support impacted individuals within 24 hours through 24/7 global, multilingual call centers.
- Adapt coverage with flexible models including live agents, IVR, and extended hours.
- Route inquiries accurately using dedicated breach-specific toll-free numbers.
- Scale rapidly with 1000+ customer care experts across multiple global locations.
- Serve diverse populations with support in 200+ languages and real-time interpretation.
- Maintain response times with defined SLAs, targeting high inbound call coverage.
- Monitor performance with reporting on call volume, handling time, and response metrics.
Credit Monitoring
- Provide credit monitoring through our product suite that leverages all three major credit bureaus.
- Support large-scale monitoring programs with the ability to generate millions of enrollment codes per day.
- Increase flexibility with configurable payment models and custom enrollment periods.
Identity Monitoring
- Safeguard financial assets with identity monitoring, proactive alerts, and fraud resolution support.
- Expand coverage with social media and digital identity monitoring.
- Enable action through a user-friendly portal that surfaces threats and intelligence clearly.
Specialized Monitoring
- Protect minors with specialized monitoring, parental controls, and fraud resolution support.
- Protect sensitive data with medical monitoring across insurance plans, records, and health savings accounts.
- Extend protection globally with international privacy monitoring beyond traditional credit data.
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