Day Pitney, a current Epiq client, is looking to drive efficiencies across a variety of service areas. In January 2017, Epiq kicked off an initiative to improve processes, cut costs and minimize risks for Day Pitney. Our first area of focus was U.S. Mail pickup and delivery for their offices in Stamford and Hartford, Connecticut.
Using Lean Six Sigma methodology as the basis for its approach, the Epiq team evaluated incoming and outgoing U.S. Mail processes for each Day Pitney office. The team, in collaboration with Day Pitney’s key contacts, identified the Stamford and Hartford offices as best practice models. Each office’s current state procedures were documented, restated as step-by-step processes (paying particular attention to measurability and correlation with established service level agreements [SLAs]), and carefully mapped as workflow diagrams.
The team used these narrative and illustrative documents as tools to identify:
After gaining an understanding of daily mail room practices, the team captured relevant metrics to guide the project team when identifying and prioritizing process improvements.
Key metrics included:
At the end of the evaluation, Epiq implemented key changes, dramatically improving mailroom efficiencies, e.g.:
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