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Case Study: Epiq Uniquely Equipped to Administer Claims Process in Data Breach Affecting Millions​

  • General


Capital One, an American Bank Holding company


United States

Client need

In July 2019, Capital One announced that it had been the victim of a criminal cyberattack on its systems. The attacker gained unauthorized access to the personal information of approximately 98 million U.S. consumers.

Client solution

With decades of experience as a class action claims administrator, Epiq was uniquely equipped to handle this case. Epiq assigned its Complex Claims Team to the project because it specializes in accurately and efficiently administering complicated data. 

Notably, the sheer size of the notifications required for the breach presented unique logistical considerations. Epiq rose to the challenge by implementing an extensive notification campaign that was distributed to millions of email addresses and physical addresses, making it one of the largest datasets it has handled. 

Why Epiq

Epiq has handled some of the largest data breach settlement administrations in the U.S., and offers a scalable, global infrastructure for providing related services.

Results and Benefits

Skillful Administration

by Epiq’s Complex Claims Team yielded an efficient and accurate resolution


settlement administration


claims processed


website visits