Key personnel at law firms need to concentrate on core business. Everything else is distraction.
Of course, support services are necessary to a functioning firm. The challenge is to focus on core business without distracting key players. To this end, many law firms are outsourcing middle and back office functions to legal process outsourcing providers (LPOs) so they can concentrate on client services and optimizing business systems.
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In law firms, middle office services support the practice of law. Typical services include document processing, marketing/creative services, risk and compliance, research/library services, and administrative support. These services are critical to law firm operation, and firms are exploring ways to improve service quality while reducing the often-high cost of the middle office.
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