“Legal operations” encompasses a wide range of business processes and activities that help the legal department run more efficiently and steadily grow.
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Law firm profitability is not exactly languishing. Many law firms, especially larger ones, are making very comfortable margins. But law firms are rather like whales: if they stop moving, they sink.
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Legal software maker CLIO surveyed thousands of law firm clients in its Legal Technology: Future Horizons survey. One question asked the clients what was most important to them when choosing a law firm. The majority cited overall cost of services as their primary concern, but ease and responsiveness came in shortly after.
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In 2017, Thomson Reuters, Georgetown Law Center for the Study of the Legal Profession and the University of Oxford Said Business School partnered in a study on Alternative Legal Services Providers (ALSPs). They reported that 51% of law firms and 60% of corporate legal departments use ALSPs. That number is growing.
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