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CASE STUDY  Largest Customer Relationship Management Platform  | Global

Largest Customer Relationship Management Platform Expands Legal Capacity Using Flexible Talent for Complex Matters

Client Need

  •  Support a lean eDiscovery and legal operations team that manages a high volume of complex, business-critical matters.
  •  Scale capacity to meet rising privacy, regulatory, litigation, and international demands while maintaining strict compliance and response timelines.
  •  Secure skilled talent that can contribute immediately across technical execution and cross-functional coordination.

Client Solution

  •  Accelerate resource selection with a curated slate of eDiscovery professionals.
  •  Reduce ramp time by streamlining interviews and onboarding for rapid deployment.
  •  Enable immediate execution by embedding a resource to manage end-to-end legal and compliance workflows.
  •  Increase efficiency and free legal teams for higher-value work by streamlining workflows and review processes.
  •  Align global execution with a platform that bridges legal, technical, and operational functions as an extension of the team.
  •  Ensure effective cross-border support by aligning data practices with evolving regional and international compliance expectations.

Why Epiq

  •  Support complex, high-stakes work at enterprise scale through a consultative, client-first approach.
  •  Avoid 100% of the traditional overhead costs associated with full-time headcount while maintaining high-quality outcomes.
  •  Scale support through a global network of talent, giving clients the flexibility to adapt to evolving demands.

Results and Benefits

Improve ability to respond quickly and effectively to a range of legal and regulatory demands.

Unlock meaningful operational efficiency by refining processes across legal functions.

Enable stronger execution across legal, technical, and operational teams through improved cross-functional collaboration.

Reduce reliance on external suppliers and improve overall cost efficiency.