CASE STUDY Law Firm | United States
Burns and Levinson Law Firm Gains Cost Control, Clarity, and Flexibility With Managed eDiscovery Support
Client Need
- Improve communication and support by replacing an unreliable eDiscovery provider.
- Eliminate unexpected charges and confusion with clear contracts terms and service scope.
- Gain control and efficiency to align services with operational needs.
Client Solution
- Align pricing and services to usage with a customized service model.
- Ensure clear, responsive communication through a dedicated project manager.
- Increase accuracy by delivering validated, high-quality production workflows.
- Enable independent handling of routine productions while scaling support as needed.
Why Epiq
- Build trust with transparent engagement aligned to client needs and expectations.
- Adapt to preferred workflows with a flexible self-service or managed model.
- Drive long-term success with proactive, client-first communication and support.
“They worked with us to figure out the contract and build a cost system that worked for us…creating a more streamlined and customized bill of services.”
—Jason Brandenburg
Paralegal 
Results and Benefits
Reduce costs by removing unnecessary charges and improving service.
Increase efficiency by enabling independent completion of routine productions.
Improve accuracy, reducing errors, and rework.
Enhance flexibility to scale support based on workload.