A leading medical device manufacturing company had no control over their outsourcing needs because outside counsel managed their projects, leaving them unable to manage their costs. The client was looking for more efficient project management and cost reduction methods. However, budgets were tight.
The company was subpoenaed by a government agency for a major investigation, and a ‘bet the company’ challenge emerged. The client quickly realized that they had a problem when document requests started coming in from the Office of Inspector General (OIG). Though these requests were overly broad, it was clear that large quantities of data from many different sources would need to be produced. To make things worse, their data was managed in a highly decentralized manner.
It became clear to our client that they needed a service provider to help with identification and collection. But the client also saw a need to implement an information governance and litigation readiness plan.
Before this OIG investigation, our team had been conducting a series of educational CLE presentations. Through this, the client learned the value of litigation readiness. Subsequently Epiq worked closely with the client to develop and execute a plan to address the major government investigation.
The extensive document requests of this investigation forced the company to evaluate nearly all of their data. We leveraged this extensive investigation-level data mapping to build an organizational data map and to build a litigation readiness plan. This served as a foundation to service their day-to-day litigation support needs.
Beyond the initial government investigation, for this client Epiq has provided electronically stored information (ESI) processing, hosting and other discovery-related services for many other matters. We also delivered consulting services with the client for litigation readiness, to include a data map and retention policies. We have handled dozens of terabytes of data for multiple matters. Epiq put a process in place to meet litigation challenges, greatly improving the client’s ability to respond to matters since the initial engagement. By using the data map and active execution of retention polies, the client is able to quickly find relevant data and minimize expenses. Epiq has also developed and codified a process to handle recurring evidence across multiple matters. This reuse of data across matters has shown to save the client time and money when responding to litigation matters.